Terms and Conditions of Supply

These terms and conditions of supply, terms of use www.my1login.com/terms/terms-of-use , privacy policy www.my1login.com/terms/privacy-policy , acceptable use policy www.my1login.com/terms/acceptable-use-policy and cookie policy www.my1login.com/terms/cookie-policy tell you information about us and the legal terms and conditions (all together the “Terms”) on which a non-consumer customer may use the My1Login services on our website, www.my1login.com (“Site”). In these terms of supply, all services provided by us through the Site, and all text, images, photographs, user interface, data and other content included on the Site, are referred to as the “the My1Login Services”.

The current version of these terms and conditions of supply is Version 4.3 issued on June 19, 2015.

A non-consumer customer is any customer who is not an individual acting for purposes which are wholly or mainly outside of that individual’s trade, business, craft or profession.

Please read the Terms carefully and make sure that you understand them, before using, or purchasing, any of the My1Login Services. Please note that before you use on a free basis, or place an order to purchase, the My1Login Services you will be asked to agree to the Terms; if you do not agree to the Terms, you will not be able to use any of the My1Login Services.

The Terms will apply to any contract between us for access to, and the use by you of, the My1Login Services, whether on a free or paying basis (“Contract”). By clicking “Start Your Free Trial” and using the My1Login Services, you agree to the Terms and create a contract between us.

We may revise the terms and conditions of supply at any time by amending this page. When any revision is made, the version number and date of issue will be updated.

The Terms, and any Contract between us, are only in the English language.

Information about us

1.1          www.my1login.com is a site operated by My1Login Limited (“we” or “us”). We are registered in England and Wales under company number 06361491 and have our registered office at 3rd Floor, 207 Regent Street, Central London W1B 3HH. Our main trading address is The My1Login Development Centre, The Hub, 70 Pacific Quay, Glasgow G51 1EA, our VAT number is GB 121 8367 27

1.2          You may contact us by telephoning our customer service team at +44 (0)131 513 9805 or by e-mailing us at support@my1login.com. If you wish to give us formal notice of any matter in accordance with the Terms, please see paragraph 10.

The My1Login Services

2.1       The My1Login Services provides you, through the Site, with access to a personalised online portal providing storage for web site links and secure storage of login details and other personal data, together with such other miscellaneous features as we may add from time to time. You also understand and agree that the My1Login Services may include communications from us, such as service announcements, and that these communications are considered part of the My1Login Services. You may opt out of routine service announcements but not emergency messages, such as notification of termination of the My1Login Services. Unless explicitly stated otherwise, any changes to the features of the Service, including the release of new My1Login Services, shall be subject to the Terms. You understand and agree that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications, usernames, passwords or personalisation settings. You are responsible for obtaining access to the Site and that access may involve third party fees (such as Internet service provider or airtime charges). You are responsible for those fees, including those fees associated with the display or delivery of advertisements. In addition, you must provide and are responsible for all equipment necessary to access the Site. Please be aware that certain sites linked to the Site may contain adult or mature content. You must be at least 18 years of age to access and view such areas.

2.2       The My1Login Services will enable you to store encrypted and non-encrypted information (“Entries”) through the Site. You are solely responsible for maintaining your Entries. Encrypted information will include, but not be limited to, the username, password and notes data stored within your Entries. In order to secure your information your username, password and notes field data within your Entries are never stored by us in a decrypted format. Your Entries will be transferred to and processed and stored on our servers. We will use, at a minimum, industry standard technical and organisational security measures to transfer, process and store data. These measures are designed to protect the integrity of data on our servers and guard against unauthorised or unlawful access to, use and processing of data. You agree that we may transfer, process and store your Entries in locations other than your own country. We adhere to the US-EU and Swiss-US Safe Harbor frameworks and their principles.

2.3       In order to access the My1Login Services you must create an account (“Account”) which is protected by an e-mail address login and encryption/decryption “key” chosen by you (“Passphrase”). Your e-mail address and password will grant you access to your Account; you will need to use your Passphrase to access your Entries. Your e-mail address must be a working e-mail address to which you have access at the time of registration, and to which you can reasonably expect to continue to have access to. Should your e-mail address that you wish to use to access the Service change, you must update your Account information.

2.4       In order to access the encrypted data within your Entries, you must first login to your Account and then you must provide your Passphrase. Your Passphrase will decrypt the encrypted data within your Entries. Your Passphrase is not stored on the Site and is not known to us; your Passphrase must never be disclosed to any person, including to us. If you are unable to enter your Passphrase, you may not be able to access your Entries. We do hold a copy of your Passphrase and if it cannot be recovered, we will not be able to retrieve access to your Entries.

2.5       You are solely responsible for maintaining your e-mail address and Passphrase (together, “Login Details”) secret and safe. Should you suspect that your Login Details have been lost, stolen or intercepted or there has been any unauthorised use, you must immediately notify us at support@my1login.com . In addition, it is your responsibility to take immediate action to protect your Entries. Immediate action may include entering your Account and changing this information immediately, or activating an immediate account suspension by contacting us at support@my1login.com using the e-mail registered within your Account, including a detailed description of the situation and your e-mail address. In the event of such loss, theft, interception or unauthorised use, we may impose on you, at our sole discretion, additional security obligations.

2.6       If any unauthorised person obtains access to the Site as a result of any act or omission by you, you shall use your best efforts to ascertain the source and manner of acquisition and shall fully and promptly inform us. You shall cooperate and assist in any investigation relating to any such unauthorised access.

2.7       You must never send us any of your Login Details by e-mail. We shall not be responsible for the maintenance, storage or retrieval of your Passphrase nor any loss should you lose or forget your Passphrase.

Charges and How to pay

3.1       The charges for the My1Login Services are listed at https://www.my1login.com/solutions/pricing (“Subscription Charges”).

3.2       You agree to pay the Subscription Charges by the due date. If Subscription Charges are not paid by the due date, your use of the My1Login Services will be immediately suspended.

3.3       Payment of the Subscription Charges must be made in advance of using the My1Login Services unless otherwise agreed in writing with My1Login.

3.4       Unless otherwise requested in writing, a monthly subscription will automatically renew one month after the previous due date and an annual subscription will automatically renew twelve months after the previous due date. The date upon which a subscription is renewed is referred to as the “Renewal Date”.

3.5       If the My1Login Services are cancelled after the due date and before the renewal date you will be charged for the use of the My1Login Services up until the renewal date. Your My1Login Services and subscription charges will be cancelled on the renewal date.

3.6       You can only pay for the My1Login Services using a debit card or credit card unless otherwise agreed in writing with My1Login. We accept the following cards: Visa, MasterCard, and American Express. It is your responsibility to ensure that the card used to pay for the initial Subscription Charge remains valid for all future subscription charges. If you wish to substitute another card for any future Subscription Charges, you contact us at support@my1login.com.

Use of the site

4.1       Your use of our site is governed by our terms of website use www.my1login.com/terms/terms-of-use and our acceptable use policy www.my1login.com/terms/acceptable-use-policy.

4.2       You acknowledge and agree that we have the right (but not the obligation) in our sole discretion to refuse you access to the Site, or suspend or remove your Account, if there is any violation of the Terms or the use of the Site is otherwise objectionable. Activity that is brought to our attention which appears in our sole judgment to violate the law will be brought to the attention of the proper authorities. You acknowledge, consent and agree that we may access, preserve, and disclose your account information and encrypted content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (a) comply with legal process; (b) enforce the Terms; (c) respond to claims that any content violates the rights of third-parties; (d) respond to your requests for customer service; or (e) protect our rights, property, or personal safety or those of our other users or the public.

4.3       To register to use the Site or purchase the My1Login Services, you must be at least 18 years of age, have authority to bind any business or organisation on whose behalf you are to use the Site or purchase My1Login Services. By completing the registration procedure, you agree to the Terms, represent and warrant that you meet these eligibility requirements, that the information you include as part of the registration process is complete and accurate and, if you are registering on behalf of business or other organisation, that you are authorised to bind that business or organisation to the Terms. We may accept or reject your registration or purchase in our sole discretion.

4.4       Except as expressly provided in the Terms, as between us and you, we will own all right, title and interest in and to all copyright, trademark, service mark, patent, trade secret or other intellectual property and proprietary rights in and to the Site and the My1Login Services, in all media now known or later devised, to the fullest extent provided under the laws of all countries. You shall not remove, conceal or alter any copyright notice, beeline information, disclaimer, restriction or other notice on the Site or any portion thereof. You shall not use or permit any third party to use our name, trademarks, trade names, or trade dress, including “My1Login”, without our prior written consent, as determined in our sole discretion, for each such use.

4.5       You agree to indemnify us, keep us indemnified and hold us harmless, and in each case also our its subsidiaries, affiliates, officers, agents, co-branders or other partners and employees, from and against any action, claim, demand, or liability arising from or relating to your violation of any of the Terms or use of the Site, and any expenses incurred in connection therewith, including, without limitation, all legal and professional fees.

How we use personal information

5.1       We only use personal information in accordance with our privacy policy www.my1login.com/terms/privacy-policy.

5.2       We shall use commercially reasonable efforts to follow our privacy policy, as such privacy policy may be amended from time to time. Notwithstanding the foregoing, we cannot and do not assume any responsibility or liability for any information submitted to the Site or for the use or misuse of any information submitted by you or any other person, including, without limitation, any information accessed by a hacker or by any other malicious act. You consent to the disclosure of information about you in accordance with the privacy policy.

How we use cookies

6.1       Our use of cookies is governed by our cookie policy www.my1login.com/terms/cookie-policy.

Our right to vary these Terms and conditions of Supply

7.1       We amend these terms and conditions of supply, from time to time. Please look at the top of this page to see when these terms were last updated.

7.2       Every time you use the Site, or purchase My1Login Services from the Site, the Terms in force at the time of your use or purchase will apply to the Contract between you and us.

Our liability

8.1       We only allow use of the Site, and purchase of the My1Login Services, for internal use by you as business or by the business or organisation on whose behalf you are authorised to act, and you agree not to use or purchase the My1Login Services for any resale purposes.

8.2       Nothing in the Terms limits or excludes our liability for death or personal injury caused by our negligence or fraud or fraudulent misrepresentation.

8.3       Subject to paragraph 8.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

8.3.1      any loss of profits, sales, business, or revenue;

8.3.2      loss or corruption of data, information or software;

8.3.3      loss of business opportunity;

8.3.4      loss of anticipated savings;

8.3.5      loss of goodwill; or

8.3.6      any indirect or consequential loss.

8.4       Subject to paragraph 8.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price paid by you for the My1Login Services.

8.5       Except as expressly stated in the Terms, we do not give any representation, warranties or undertakings in relation to the Site or the My1Login Services. Any representation, condition or warranty which might be implied or incorporated into the Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the My1Login Services are suitable for your purposes. Without limiting the generality of the foregoing, we disclaim, to the maximum extent permitted by law, any and all (i) warranties of merchantability or fitness for a particular purpose; (ii) warranties against infringement of any third-party intellectual property or proprietary rights; (iii) warranties relating to delays, interruptions, errors, or omissions in the web site, or any part thereof; (iv) warranties relating to the transmission or delivery of the web site; and (v) warranties otherwise relating to performance, non-performance, or other acts or omissions by us or any third party.

8.6       We make no effort to determine the identity of a user of the Site beyond collecting a working e-mail address. We cannot and do not confirm that any user is who they claim to be. Because we are not, and cannot be, involved in user-to-user dealings or control the behaviour of users of the Site, if you have a dispute with another user, you hereby release us (and our affiliates, agents and employees) from claims, demands, actions and damages (actual and consequential, direct and indirect) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. If you are a California resident, you waive California Civil Code section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favour at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”

Events outside our control

9.1       We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

9.2       An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks [or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

9.3       If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

9.3.1      we will contact you as soon as reasonably possible to notify you; and

9.3.2      our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

9.4       You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 7 days. To cancel please contact us at support@my1login.com.

Communications between us

10.1     When we refer in these terms and conditions of supply to “in writing”, this will include e-mail.

10.2     Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

10.3     A notice or other communication shall be deemed to have been received: if delivered personally, when, in our case, left at our registered office or, in your case, left at the address provided to us by you; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or if sent by e-mail, one Business Day after transmission.

10.4     In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 

10.5     The provisions of this paragraph shall not apply to the service of any proceedings or other documents in any legal action.


11.1     You confirm that you have authority to bind any business or organisation on whose behalf you use the Site or purchase My1Login Services from the Site.

11.2     These terms and conditions of supply, and our terms of use, privacy policy, acceptable use policy and cookie policy, constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

11.3     You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms and conditions of supply, or our terms of use, privacy policy, acceptable use policy and cookie policy.

11.4     You agree to be cited as a reference customer in marketing and promotional materials and to participate in a case study.

11.5     You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

Other important terms

12.1     We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

12.2     You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

12.3     This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

12.4     Each of the paragraphs of these terms and conditions of supply operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12.5     If we fail to insist that you perform any of your obligations under the Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

12.6     A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

12.7     We both irrevocably agree that the courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

Terms of Use


Terms of use of this website

These terms of use (together with the documents referred to) tell you the terms of use on which you may make use of our website, www.my1login.com (“Site”), whether as a guest or a registered user. Use of the Site includes accessing, browsing, or registering to use the Site.

The current version of the terms of use is Version 4.3, issued on Jun 19, 2015.

Please read these terms of use carefully before you start to use the Site, as these will apply to your use of the Site. We recommend that you print a copy of these terms for future reference.

By using the Site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use the Site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy www.my1login.com/terms/privacy-policy which sets out the terms on which we process any personal data we collect from you or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy www.my1login.com/terms/acceptable-use-policy which sets out the permitted uses and prohibited uses of the Site. When using the Site, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy www.my1login.com/terms/cookie-policy which sets out information about the cookies on the Site.

If you use or purchase the My1Login services from the Site, our Terms and Conditions of Supply www.my1login.com/terms/terms-and-conditions-of-supply will apply to the use and purchase.

Information about us

www.my1login.com is a site operated by My1Login Limited (“we” or “us”). We are registered in England and Wales under company number 06361491 and have our registered office at 3rd Floor, 207 Regent Street, Central London W1B 3HH. Our main trading address is The My1Login Development Centre, The Hub, 70 Pacific Quay, Glasgow G51 1EA, our VAT number is GB 121 8367 27.

Changes to these terms

We may revise these terms of use at any time by amending this page. When any revision is made, the version number and date of issue will be updated.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to the site

We may update the Site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that the Site, or any content on it, will be free from errors or omissions.

Accessing the site

The Site is made available free of charge.

We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the Site.

You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password, passphrase or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@mylogin.com.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged.

You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at our request, return or destroy any copies of the materials you have made.

No reliance on information

The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the Site; or
  • use of or reliance on any content displayed on the Site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on the site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of our services for use to you, which will be set out in our Terms and Conditions of supply www.my1login.com/terms/terms-and-conditions-of-supply .

Uploading content to the site

Whenever you make use of a feature that allows you to upload content to the Site, or to make contact with other users of the Site, you must comply with the content standards set out in our acceptable use policy www.my1login.com/terms/acceptable-use-policy

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Site.

We have the right to remove any posting you make on the Site if, in our opinion, your post does not comply with the content standards set out in our acceptable use policy www.my1login.com/terms/acceptable-use-policy.

The views expressed by other users on the Site do not represent our views or values.


You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the UK Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

Linking to the site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy www.my1login.com/terms/acceptable-use-policy .

If you wish to make any use of content on the Site other than that set out above, please contact support@my1login.com.

Third party links and resources in the site

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. That means that if you are resident elsewhere than in England and Wales, you may also bring proceedings in a court within another jurisdiction.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Trade marks

The logo “My1Login” is a UK registered trademark, no 2470825, of My1Login Limited.

Contact us

To contact us, please email support@my1login.com.

Acceptable Use Policy

Information about acceptable use of the site

This acceptable use policy sets out the terms between you and us under which you may access our website, www.my1login.com (“the Site”). This acceptable use policy applies to all users of, and visitors to, the Site.

The current version of the acceptable use policy is Version 4.3, issued on Jun 19, 2015.

Your use of the Site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of use www.my1login.com/terms/terms-of-use.

www.my1login.com is a site operated by My1Login Limited (“we” or “us”). We are registered in England and Wales under company number 06361491 and we have our registered office at 3rd Floor, 207 Regent Street, Central London W1B 3HH.  Our main trading address is The My1Login Development Centre, The Hub, 70 Pacific Quay, Glasgow G51 1EA. Our VAT number is GB 121 8367 27.

Prohibited uses

You may use the Site only for lawful purposes. You may not use the Site:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm minors in any way;
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below;
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (ie, spam);
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of the Site in contravention of the provisions of our terms of use www.my1login.com/terms/terms-of-use.
  • not to access without authority, interfere with, damage or disrupt:
  • any part of the Site;
  • any equipment or network on which the Site is stored;
  • any software used in the provision of the Site; or
  • any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on the Site, including, without limitation, chat rooms and bulletin boards, (“interactive services).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on the Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on the Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to the Site (“contributions”), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • be accurate (where they state facts);
  • be genuinely held (where they state opinions); and
  • comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • contain any material which is defamatory of any person;
  • contain any material which is obscene, offensive, hateful or inflammatory;
  • promote sexually explicit material;
  • promote violence;
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trade mark of any other person;
  • be likely to deceive any person;
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • promote any illegal activity;
  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
  • be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • give the impression that they emanate from us, if this is not the case; or
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the site. When a breach of this policy has occurred, we may take such action as we deem appropriate. 

Failure to comply with this acceptable use policy constitutes a material breach of our terms of use www.my1login.com/terms/terms-of-use upon which you are permitted to use the Site, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use the Site;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to the Site;
  • issue of a warning to you;
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • further legal action against you; or
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. When any revision is made, the version number and date of issue will be updated. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on the Site.

Privacy Policy

Information About Us

My1Login Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers and others with whom we make contact and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

My1Login Ltd is a limited company, registered in England under company number 6361491. Registered address: 3rd Floor, 207 Regent Street, London, W1B 3HH. Main trading address: 70 Pacific Quay, Glasgow, G51 1DZ.

What Does This Cover?

This document (together with our terms of use www.my1login.com/terms/terms-of-use and any other documents referred to) explains how we use your personal data: how it is collected, how it is held, and how it is processed.

It also explains your rights under the law relating to your personal data.

The current version of the privacy policy is Version 5.0 issued on May 18th, 2018.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out below.

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details at the end of this document.
  • The right to access the personal data we hold about you.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details at the end of this document to find out more.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details at the end of this document to find out more.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided at the end of this document.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

Information We May Collect From You

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on the Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the Site, subscribe to our services, search for a service, place an order on the Site, participate in discussion boards or other social media functions on the Site, enter a competition, promotion or survey and when you report a problem with our services or the Site. The information you give us may include your name, job title, address, e-mail address and phone number.
  • Information we collect about you. With regard to each of your visits to the Site we may automatically collect some or all of the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser versions, operating system and platform
    • anonymous information on your interaction with our marketing website.
  • Information we receive from other sources. We may receive information about you from third parties for the purpose of providing services to you, e.g. Credit Reference agencies, Companies House.


For detailed information on the cookies we use and the purposes for which we use them see our cookie policy www.my1login.com/terms/cookie-policy.

Uses Made of the Information

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our services, when you choose to do so;
    • as part of our efforts to keep the Site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • If you are a system user then your data is kept as long as is necessary to provide our services to you.
  • If you are a customer then your data is kept as long as is necessary to comply with applicable legal, tax or accounting requirements.
  • Your personal data is periodically reviewed in line with our data retention policy and anonymised or deleted if it is no longer required.

Disclosure of Your Information

We may share your information with selected third parties including:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • analytics and search engine providers that assist us in the improvement and optimisation of the Site;
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use www.my1login.com/terms/terms-of-use or terms and conditions of supply www.my1login.com/terms/terms-and-conditions-of-supply and other agreements; or to protect our rights, property, or safety, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data

Where we store your personal data depends upon the nature of your relationship with us. Your data may fall under one, or more, of the following categories:

Enterprise SSO Service Users

We only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

Small Business System or Consumer Service Users

Your data is stored in a US based data centre provided by Amazon AWS that is part of the EU-US Privacy Shield.

All Others

Your personal data is stored in our CRM and invoicing systems which, in turn may store your information outside the European Economic Area. These systems abide by the GDPR.

Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar levels of data protection to those in Europe. More information is available from the European Commission.

Access to Information

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown below.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. When any revision is made, the version number and date of issue will be updated. Please check back frequently to see any updates or changes to our privacy policy.


To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of the Data Compliance Officer):

Email address: privacypolicy@my1login.com

Telephone number: 0800 044 3091

Postal Address: My1Login Ltd, 70 Pacific Quay, Glasgow, G51 1DZ.